1. Scope
This policy applies to personal data processed by Defrannet when providing Internet access and related services (“Service”). We comply with applicable laws in Ecuador and, where relevant, international standards.
2. Data We Process
- Identification & Contact: name, ID number, address, email, phone.
- Contract & Billing: subscribed plan, installation address, payments, invoices.
- Network Technical Data: IP address, device identifiers (router/ONT), connection logs, usage metrics (latency/packet loss/speed), MAC addresses, telemetry required for operations and support.
- Support: tickets, chats, calls and recordings when applicable.
- Marketing (optional): preferences and subscriptions.
3. Purposes & Legal Bases
- Provide the Service: installation, activation, monitoring, operations and maintenance (legal basis: contract).
- Billing & Collections: invoicing, payments, fraud/misuse prevention (legal basis: legal obligation & legitimate interest).
- Service improvement: quality, capacity planning, coverage (legal basis: legitimate interest). We do not perform DPI for commercial profiling.
- Support & Security: authentication, abuse/spam prevention, incident handling, lawful requests (legal basis: legal obligation & legitimate interest).
- Marketing: with your consent only; you can withdraw it anytime.
4. Cookies
We use strictly necessary cookies and, with consent, analytics cookies. You can manage preferences in your browser.
5. Sharing
- Vendors/Partners: carriers, data centers, technical support, e‑invoicing and payment processors under data processing agreements.
- Authorities: where legally required.
- Transfers: as necessary to provide the Service (see Section 9).
6. Retention
We retain data for the duration of the contract and as required by law or to protect our rights. Technical logs are kept for limited proportional periods for operations, security and support.
7. Your Rights
You may exercise rights of access, rectification, objection, deletion, portability and suspension of processing, as applicable under Ecuadorian law. See contact details below.
8. Security
We implement reasonable technical and organizational measures (encryption in transit, access controls, audit logs, network segmentation, backups).
9. International Transfers
Where we use providers located abroad, we ensure adequate protection levels and contractual safeguards.
10. Children
The Service is intended for individuals 18+. If we learn of data from minors without valid authorization, we will delete it where reasonable.
11. Contact
Defrannet ISP
Tax ID: ___________________
Address: ___________________
Email: soporte@defrannet.net | Phone: ___________________
12. Changes
We may update this policy due to legal, technical or business reasons. The effective version shows the update date.